Terms and conditions of sale

Please read our Terms & Conditions carefully.

Company Information

'Baythorne Hall' is the trading name of Baythorne Hall Ltd.

Business address: Baythorne Hall, Baythorne End, Halstead, Essex. CO9 4AH

Telephone Number: 01440 785680

Email: info@baythornehall.co.uk

Company Registration Number: 8899840 (registered in England)

VAT No.: GB 194 8396 50

Pricing & Availability

All prices are in pounds UK Sterling. The prices shown are inclusive of VAT and duty unless otherwise indicated. Any applicable delivery charges will be added at the time of order.

All sales through this website are subject to availability. Stock positions and prices are subject to continual change and revision. If an item is out of stock we will contact you to offer a substitute or a similar item of equivalent or higher value or arrange an alternative resolution.

Title

Until such time as Baythorne Hall has received payment in full (in cash or cleared funds) for all Goods, all such Goods shall remain the property of Baythorne Hall.

Payment

Online payments can be made by Visa, MasterCard and Maestro. All transactions through this website are processed using the secure Cardstream payment gateway.

Please note that payment is taken at the time you press the 'Make paymnetr' button.

Payment for orders placed over the telephone can also be made by electronic transfer (bank details available on request), or cash in person at Baythorne Hall. Baythorne Hall will refuse cash sums in excess of £2000.

Right of Withdrawal

You have a seven day right of withdrawal from distance selling contracts. If you wish to cancel please notify us in writing. Please note that a charge may be made to cover the cost of collecting goods in the event of a cancelled order that has already been delivered.

We retain the right to cancel an order and credit it in full if a payment does not meet the requirements of our security checks.

Delivery Charges & Policy

Baythorne Hall's Standard Delivery service ensures your wines reach you within 5 working days from the date of order, Monday to Friday only.

Single consignments greater than £100 in value are delivered FREE of charge within mainland UK*. Smaller orders are subject to a delivery charge of £7.50 inc VAT*.

Baythorne Hall also offer a range of upgraded delivery options. For Saturday deliveries or specified day deliveries please contact us on 01440785680 or email info@baythornehall.co.uk for a quotation.

* We are sorry, but this excludes Northern Ireland and Islands outside the Mainland UK. Please contact us on 01440785680 or email info@baythornehall.co.uk to obtain a quote for any destination outside mainland UK.

Delivery Terms & Conditions

By placing an order for knives or products containing alcohol on the Baythorne Hall website you confirm that you are at least 18 years old. We reserve the right not to deliver if we are unsure of this.

All orders regardless of value, for delivery beyond the UK mainland, are subject to a surcharge. A quote will be supplied on request.

Please note that the customer may be liable for the re-despatch cost of £15.99 on any consignment that has been returned to Baythorne Hall undelivered. For example, an undelivered gift order where the recipient has been unable to take delivery.

Baythorne Hall does not accept any responsibility for late or non-delivery of goods arising from incorrect delivery information being provided, nor for the inability of the carrier to effect delivery within the terms of the service contract.

If you are not home when our carrier attempts delivery, they will leave a card giving a contact number which you may use to re-arrange the delivery. The carrier will attempt to deliver a second time. Alternatively, collection from the depot can be arranged; the consignment will be held for a short time before being returned to Baythorne Hall.

Where specific instructions are given to leave the wine without a signature being obtained, or to leave the consignment at an address other than that of the customer, Baythorne Hall cannot accept responsibility for loss or damage arising as a result of carrying out those instructions.

We regret that once an order has been processed, we are unable to change any delivery information.

Breakages, returns and claims

If any products purchased from Baythorne Hall are faulty, or fail, for any reason, to give satisfaction, Baythorne Hall will replace, or issue a credit for, the product provided that it is returned to Baythorne Hall within one month after receipt.

Claims for breakages will only be allowed if the Customer notifies Baythorne Hall as soon as possible (and, in any event, within 7 days) after delivery. The Customer must retain breakages and accompanying packaging for examination by Baythorne Hall or its agent.

Customers are requested to carefully check all goods at the time of delivery. The delivery or carrier's note should be signed noting any shortages or breakage. We regret we cannot accept claims for shortages or breakages not recorded in this way. In any case, claims must be made to the Order Office within three days of delivery.

Website

The information contained in this website is for general information purposes only. The information is provided by Baythorne Hall Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Baythorne Hall Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Baythorne Hall Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

General

In the UK, it is against the law to sell or supply knives or intoxicating substances to persons under 18 years of age. Baythorne Hall takes this responsibility very seriously, and thus, when placing an order for the first time you must confirm that you are at least 18 years old.

At the time of delivery of knives or goods containing alcohol, Baythorne Hall or its agent may request proof of age from the person accepting the delivery. If appropriate proof cannot be produced, Baythorne Hall or its agent may refuse to deliver the order.

Baythorne Hall may amend these Terms and Conditions from time to time. None of Baythorne Hall's employees or agents has the right to bind Baythorne Hall to any verbal agreement which does not comply with these Terms and Conditions.

Baythorne Hall shall not be liable for any failure to meet its obligations caused by circumstances beyond its control.

Our terms and conditions on occasions have to change, so please do not assume that the same terms will apply to future orders.

If you have any queries or comments in relation to these Terms and Conditions, you can either write to us at Baythorne Hall, Baythorne End, Halstead, Essex CO9 4AH, email us at info@baythornehall.co.uk or call us on 01440785680